Support services

Phone 111 if this is an emergency and you feel you or someone else is at risk, or go to your nearest hospital emergency department.


Phone your local DHB Mental Health Crisis Team (CATT Team).

Click here to choose your DHB for contact numbers or ring Health Line 0800 611 116


If you need to talk to someone else freecall or text 1737 any time for support from a trained counsellor.


Lifeline 0800 543 354 or (09) 5222 999 within Auckland


Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO)


Samaritans 0800 726 666



Contacts for NZEI TRR Members

Employee Assistance Programme (EAP). Employees often sign up to this programme as part of meeting their health and safety in employment obligations. EAP is delivered via counsellors nationwide. You should check to see if your employer is signed up. There are a few providers of EAP services, the main one used by schools is EAP Services Limited
Tel: 0800 327 669.
Employers can sign up at any time, those in the state sector may be able to access a government rate.

Community based support (phone based)

Anxious/depressed: text 1737 to talk to a trained counsellor 24/7
Depression Line: 0800 111 757
Alcohol and Drug Helpline: 0800 787 797
Family Violence Info Line: 0800 456 450
Health Line: 0800 611 116
Lifeline Aotearoa Nationwide: 0800 543 354
Warmline (Mental Health Peer Support): 0800 200 207
Victim Support: 0800 842 846
Outline: LGBTIQ- affirming support line and face to face counselling 0800 688 5463
Suicide Crisis Helpline: 0508 828 865
Anxiety Phone Line: 0800 269 438

Useful websites/online support (information currently available in English and Arabic to support children and tips for adults to cope with a difficult event).

Crisis support

If a person is in crisis or feeling suicidal, the advice from the Ministry of Health is:

1. Ring the hospital and ask for the Crisis Mental Health Team or go with the person to the emergency department.

2. If they are in immediate physical danger to themselves or others call 111.

3. Stay with them until support arrives.

4. Stay calm and let them know that you care.

5. Keep them talking, listen and ask questions without judging.


Professional Contacts

NZEI Member Support: 0800 693 443
NZ Kindergartens: 04 471 0775
Employment NZ (MBIE): 0800 209 020
Education Council: 04 471 0852 or
Unimed (Health Care Plus): 0800 600 666
NZSTA: 0800 782 435
New Zealand Principal’s Federation helpline: 0800 798 798
Ministry of Education Traumatic Incident Team: 0800 848 326


Occupational assistance

Workplace Wellbeing

Workplace support

Worksafe NZ (Health and Safety)


General support

Maori Health Providers

NZ Health Promotion Agency

LGBTI Mental Health

Depression NZ

Mental Health Foundation

Health Education online resources

Mental Health Organisations

Health support services


Addiction assistance

Alcohol & Drug Helpline

Living Sober

Gambling help - access to support services by region

Smokefree New Zealand



New Zealand Association of Counsellors

New Zealand College of Clinical Psychologists

New Zealand Association of Psychotherapists