Support Services and Professional Organisations

 

General support

 

Medical Emergency
Phone 111
If you are seriously concerned about someone’s immediate safety:

- call 111 or take them to the Accident and Emergency Department (A&E) at your nearest hospital,

- phone your nearest hospital, or your district health board’s psychiatric emergency service or mental health crisis assessment team,

- remain with them and help them to stay safe until support arrives.

A medical emergency also includes chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.

 

1737 Community Based Support
1737.org.nz
Text 1737
For support with anxiety, distress or mental wellbeing, you can call or text to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

 

COVID-19
covid19.govt.nz
Advice and support for everyone in the community about how New Zealand is uniting together against COVID-19, including wellbeing resources.

 

Depression and Anxiety Help Line
depression.org.nz
Phone 0800 111 757
Text 4202
This is part of a national public health programme, the National Depression Initiative. It is a component of the New Zealand government’s approach to suicide prevention. The website has a partner site, The Lowdown, designed to help young New Zealanders understand and deal with depression and anxiety.

 

District Health Board (DHB) and Māori Health Providers
health.govt.nz/new-zealand-health-system/my-dhb
Your district health board funds and provides health services in your area, including mental health crisis assessment teams. There are also a number of Māori health providers contracted to district health boards throughout Aotearo.

 

Healthline
health.govt.nz/your-health/services-and-support/health-care-services/healthline 
Phone 0800 611 116
Call Healthline if you don’t have a family doctor, if you’re feeling unwell but you’re not sure if you need to see a doctor, for advice about what’s happening for you and next steps, if you want some advice about a family member or a friend who’s sick (if you are with them) of, if you want advice on finding services near you.

 

Lifeline
lifeline.org.nz
Phone 0800 543 354 (0800 LIFELINE)
Text ‘Help’ to 4357

 

Lifeline Suicide Crisis Helpline
lifeline.org.nz/suicide-crisis-helpline 
Phone 0508 828 865 (0508 TAUTOKO)
If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support. If you believe either you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

 

Ministry of Health Helplines
health.govt.nz/your-health/services-and-support/health-care-services/mental-health-services/mental-health-services-where-get-help

 

Family Violence Info Line
Phone 0800 211 211

 

Safe to Talk – Sexual Harm Helpline
Phone 0800 044 334
Text 4334
Email support@safetotalk.nz 

 

Victim Support
Phone 0800 842 846

 

Mentemia
mentemia.com/nz/home
The Mentemia app provides practical tips and techniques to help you take control of your mental wellbeing. It was created by All Blacks legend and mental health advocate Sir John Kirwan, tech entrepreneur Adam Clark, and an expert team of medical advisor.

 

OUTLine
outline.org.nz
Phone 0800 688 5463 (0800OUTLINE)
Trained volunteers can discuss topics around sexual orientation, gender identity and diverse sex characteristics. They can help you find sources of trusted information, connection to community or peers, and medical or mental health services that welcome LGBTIQ+ people.

 

The Mental Health Foundation
mentalhealth.org.nz
The Mental Health Foundation’s work is diverse and expansive, with campaigns and services that cover all aspects of mental health and wellbeing.

 

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Counselling

 

New Zealand Association of Counsellors
nzac.org.nz 

 

New Zealand College of Clinical Psychologists
nzccp.co.nz

 

New Zealand Association of Psychotherapists
nzap.org.nz

 

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Support for young people

 

Aunty Dee
auntydee.co.nz
Aunty Dee is a free online tool for anyone who needs some help working through a problem. It doesn’t matter what the problem is, you can use Aunty Dee to help you work it through.

 

Common Ground
www.commonground.org.nz
The Common Ground website provided space for sharing ideas and experiences, acknowledging the expertise and wisdom of parents, whānau, and young people themselves. The Common Ground was provided in collaboration with Skylight and Youthline, with support from Curative, and Innovate change. It is an initiative of the Prime Minister’s Youth Mental Health Project. While the Common Ground project has concluded, the information and ideas on its website will soon be on the Mental Health Foundation website.

 

Youthline
www.youthline.co.nz/
Phone 0800 376 633
Text 234
Email talk@youthline.co.nz 
Chat online
Youthline works with young people, their families and those supporting young people. Our organisations are made up of volunteer and paid staff members - and we have centres based across the country.

 

SPARX
www.sparx.org.nz
SPARX is a computer program that helps young people with mild to moderate depression. It can also help if you’re feeling anxious or stressed.

 

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Addiction support

 

Alcohol and Drug Helpline
alcoholdrughelp.org.nz
Phone 0800 787 797

 

Gambling Helpline
choicenotchance.org.nz/help-support
Phone 0800 654 655
Text 8006

 

Living Sober
livingsober.org.nz
Friendly community where you can talk safely and honestly with others about your relationship with alcohol.

 

Smokefree New Zealand
smokefree.org.nz

 

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Professional organisations  

 

Employee Assistance Programme (EAP)
eapservices.co.nz
Phone 0800 327 669
Employers often sign up to this programme as part of meeting their health and safety in employment obligations. EAP is delivered via counsellors nationwide, and this is the main provider used by schools. Employers can sign up at any time, those in the state sector may be able to access a government rate.

 

Employment New Zealand
employment.govt.nz
Phone 0800 209 020
The leading source of information on employment in New Zealand.

 

Ministry of Education Traumatic Incident Team
education.govt.nz/our-work/contact-us/regional-ministry-contacts/learning-support-services
Phone 0800 848 326
Support if your school needs assistance to manage an incident or crisis.

 

New Zealand Council for Education Research
nzcer.org.nz
Email info@nzcer.org.nz
New Zealand’s independent research and development organisation, NZCER carries out and disseminates education research, and provides independent information, advice, and assistance.

 

New Zealand Educational Institute Te Riu Roa (NZEI)
nzei.org.nz
Phone 0800 693 443 (0800 NZEI HELP)
As the professional voice of New Zealand principals, teachers and support staff NZEI Te Riu Roa are engaged in building on the high-quality education our schools and centres offer our children, and are committed to securing the best employment terms and conditions possible for all members.

 

New Zealand Kindergartens
nzkindergarten.org.nz
Phone 04 471 0775
The national organisation representing the collective interests of 23 regional kindergarten associations which provide over 500 kindergarten and other services nationwide.

 

New Zealand Post Primary Teachers’ Association Te Wehengarua (PPTA)
ppta.org.nz
Phone 04 384 4241
Email enquiries@ppta.org.nz
PPTA Te Wehengarua is the professional association and union of teachers and principals committed to improving secondary education for New Zealand students.

 

New Zealand School Trustees Association (NZSTA)
nzsta.org.nz
Phone 0800 782 435
NZSTA provides a range of services to all boards of trustees to support and enhance boards’ capability in governance and employment.

 

New Zealand Secondary Principals’ Council (NZSPC)
ppta.org.nz/communities/nzspc/
A PPTA Te Wehengarua community network that shares information and resources for principals nationally.

 

Secondary Principals’ Association of New Zealand (SPANZ)
spanz.school.nz
Phone 09 571 2233
Email office@spanz.school.nz
SPANZ offers quality professional learning opportunities and supports strong, collaborative relationships across our sector and between sectors. It also plays a unique and important role in the New Zealand educational landscape.

 

Teaching Council
teachingcouncil.nz
Phone 04 471 0852 
Email enquiries@teachingcouncil.org.nz

 

 

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