Mental Health Services


Lifeline Telephone Service

Lifeline's 24 hour telephone crisis support service is available to anyone needing emotional support. Lifeline is a confidential service staffed by trained volunteers.


Call 13 11 14 From anywhere in Australia 24 hours a day


Lifeline also provides online information about mental health issues and an online directory of mental health services on their website at


Lifeline Mental Health Resource Centre - Mental Health Resource Centre

Lifeline Mental Health Resource Centre provides self-help information and tool kits about a range of mental health issues, including stress.


Lifeline Service Finder - service finder

Lifeline Service Finder is an an online directory of free and low cost health and community services across Australia. Also available as an iPhone app.


Beyond Blue National Depression Initiative

Beyond Blue is a national government-funded depression initiative which provides information about depression, programs for schools and workplaces and information about mental health services


BeyondBlue also provides a telephone & email support & information service at 1300 22 4636 &


Beyond Blue Infoline - Get help

Beyond Blue Infoline is a telephone and email service which provides information on depression, anxiety and related disorders, available treatments and referrals to relevant services.


Phone: 1300 22 4636 for the cost of a local call from anywhere in Australia;



Beyond Blue Medical or Allied Health Practitioner search - Practioner search

Beyond Blue Medical or Allied Health Practitioner search is a national listing of health practitioners with expertise in the treatment of depression and anxiety, including pysychologists and other counsellors.


The Black Dog Institute

The Black Dog Institute is a not-for-profit, educational, research, clinical and community-oriented facility offering specialist expertise in depression and bipolar disorder. The website provides information about depression and mental health in general, as well as a Workplace Wellbeing questionnaire.



Health Services


Better Health Channel

Better Health Channel (funded by the Victorian Government) is a health and medical information website that provides information to help people stay healthy or understand and manage their health and medical conditions. Funded by the State Government of Victoria & free of advertising and other commercial content.


The website provides clear and comprehensive information about health conditions, tests and treatments and about healthy living topics such as fitness, nutrition and work. Regularly voted the number one health and medical information website in Australia.


Health Direct

Health Direct is a online health information service providing information on a range of health and wellbeing topics.


ABC Health & Wellbeing (Australian Broadcasting Corporation)

ABC Health & Wellbeing (Australian Broadcasting Corporation) offers information and current news articles about a broad range of health and wellbeing topics.


Nurse On Call telephone health service

Nurse On Call offers health advice from a registered nurse over the phone 24 hours a day, 7 days a week. The nurse can assess your health problem and recommend where to seek treatment if necessary. Can also provide information about health services in your area. Victoria only.



Government Health Services


Victorian Department of Health

The Victorian Department of Health website provides information about health services offered by the Victorian government, with a searchable directory of services.


Community Health Centres, Victoria - Community Health directory

Community Health Centres (CHS's) offer a range of government-funded health services, including counselling. CHS's services primarily target low-income and other disadvantaged groups, but your local centre may be able to refer you to other services in your area. The website includes a searchable directory for Community Health Centres across Victoria.



Services for Women


WIRE Women's Information Telephone & email support services

WIRE Women's Information is a free, confidential information, support and referral service run by women for women. Can provide information about a broad range of services, including health services and counselling services. Staffed by trained volunteers. Victoria only.


Telephone support service: 1300 134 130 (Victoria wide), Mon-Fri 9am-5pm (except public holidays) Email support service:


WIRE Women's Information Centre - Women's information centre

WIRE Women's Information is a free, confidential information, support and referral service run by women for women. Can provide information about a broad range of services, including health services and counselling services. Staffed by trained volunteers. Victoria only.


Ground level, 210 Lonsdale Street, Melbourne

Drop-in welcome Mon-Fri 10.30-5.00pm (except public holidays)



Alcohol & Drug Services


Alcoholics Anonymous

Alcoholics Anonymous (AA) is an informal society of recovering alcoholics. The only requirement for membership is the desire to stop drinking. Member's anonymity is protected. There are 1800 regular AA meetings held across Australia. The national website provides a searchable directory of AA meetings across Australia.


Alcoholics Anonymous Telephone Helplines - helpline

Alcoholics Anonymous (AA) telephone helplines provide information and support over the phone. AA doesn't employ professional counsellors or psychologists. When you phone an AA helpline you will be talking to an AA member, a volunteer who is an alcoholic and is using the AA program to recover and stay sober. See the website for your local telephone helpline number or phone 1300 22 22 22 to be transferred to your nearest local AA office (for the cost of a local call from a landline).


Al-Anon Family Groups Australia

Al-Anon is an informal support network of support groups for people who have family members or friends who have problems with alcohol or drug dependency. The website provides information about Al-Anon and a searchable directory of meetings across Australia.



Employee Assistance Programs


eduWell : Victorian DEECD Employee Health and Wellbeing program - health and wellbeing program

eduWell is an employee Health and Wellbeing program available to all employees of the Victorian Department of Education & Early Childhood (DEECD). Information about eduWell is available to Victorian Public Service employees only.



Employee Safety and Support Services

The Victorian Department is committed to maintaining a safe working environment for managers and employees. A range of employee safety and support services are provided including:


- OHS Advisory Service which focuses on providing effective and timely advice to Principals, Managers and employees on any aspect of workplace health, safety and wellbeing.


- Employee Assistance Program, including Manager Assist (EAP) is a short term, solution focused and strictly confidential counselling service. The EAP is available 24/7 for up to four sessions for the Department's employees to discuss any personal or work related issues and the Manager Assist telephone advisory service is specifically provided to support Principals and Managers to access management support and coaching.


- Conflict Resolution Support service which is available to assist all Department employees to address workplace conflict. This includes disputes and miscommunications that impact on wellbeing and work performance.


Work Safety Authorities


Worksafe Victoria

The responsibilities of WorkSafe Victoria are to help prevent workplace injuries, to enforce Victoria's occupational health and safety laws & to manage the workers' compensation scheme.